Relationship Manager

Opened Hour 9:30 AM and closed Hour 3:00 PM

JOB DETAILS

Bank Position : Manager
Job Location : Yangon, Myanmar
Contract Type : Full time
Job category : Marketing
Salary : Negotiable

KEY RESPONSIBILITIES

  • Manage existing mapped portfolio as assigned to him/her and understand customer needs and cater to them through suitable products
  • Deepen the relationship by cross-selling / up-selling variety of products (both on asset and deposit side) to improve customer stickiness & improve profitability
  • Informs and explains to customers of new products or product enhancements with a proposal to expand the banking relationship
  • Acquire new to bank business customers to build and grow revenue through asset & liability products of the bank
  • Ensure quality and healthy portfolio of asset business at early vintage
  • Identify early warning signals and recover interest/principal for each of the relationship handled
  • Maximize customer retention by maintaining long term relationship, collecting regular feedback and providing adequate and timely service
  • Ensures high levels of customer service orientation and application of bank policy. Tracks customer complaints/queries and turnaround times for customer satisfaction
  • Complete his/her appraisal process as per Bank policy
  • Maintains complete relationship record for assigned customer accounts
  • Monitor and encourage utilization of facilities
  • Ensuring adequate controls so that all documentation needs for each sale / query is duly gathered and submitted on time to relevant people
  • Ensure adherence to prescribed policy, systems and processes in sales of retail & MSME products
  • Comply with AML, KYC and other regulatory guidelines for the vertical, resolve audit findings
  • Ensure that entire process of relationship management is managed within given budgets and cost guidelines; escalate deviations as appropriate

 

KNOWLEDGE AND COMPETECIES

  • Relevant product knowledge
  • SME business & industry knowledge
  • Financial & Analytical Skills
  • Sales Orientation
  • Ability to understand and service Segment Customers
  • Good networking
  • Personal Effectiveness and Grooming
  • Good communication skills
  • Time Management

 

JOB SPECIFICATIONS

  • Graduation in discipline related to Finance/ Marketing
  • At least three year experiences in Sales
  • Ability to influence people in customer’s Language

Apply Online